At GCB Jewellery, we want every customer to feel confident when purchasing from us. If you are not fully satisfied with your order, please review our return and exchange policy below.
Returns
Jewellery items may be accepted for return within 14 days of purchase, provided they are unworn, unused, and returned in their original condition with the original receipt, packaging, jewellery box, and any certificates or hallmark documentation supplied with the item.
Returned items must be in perfect saleable condition. Items showing signs of wear, damage, alteration, or improper handling may not be eligible for return.
Exchanges
Eligible jewellery items may be exchanged within 14 days of purchase, subject to product availability and approval by our team.
If you would like to exchange an item for a different size, design, or product, please contact us before sending the item back so we can guide you through the process.
Non-Returnable Items
The following items are not eligible for return or exchange unless faulty:
Custom-made jewellery
Personalised, resized, altered, or engraved items
Items damaged after delivery
Items returned without original packaging, receipt, or certification
Products that have been worn or used
Gold Bars and Precious Metal Items
Gold bars and selected precious metal products may have separate return conditions due to market price changes and certification requirements. These items may only be accepted for return if they are unopened, unused, and returned with all original certification intact.
Please contact us before purchasing if you need clarification regarding return eligibility for gold bars or precious metal items.
Refunds
Once your return has been received and inspected, we will notify you regarding approval. Approved refunds will be processed to the original payment method.
Refund processing times may vary depending on your bank or payment provider.
Return Shipping
Customers are responsible for safely returning items to us unless the item is faulty or incorrect. We recommend using a secure, tracked, and insured delivery service, as GCB Jewellery cannot be responsible for items lost or damaged during return shipping.
Faulty or Incorrect Items
If you receive a faulty, damaged, or incorrect item, please contact us as soon as possible with your order details and clear images of the issue. Our team will review the matter and assist you with the next steps.
Contact Us
For return or exchange enquiries, please contact our customer support team before sending any item back.
GCB Jewellery
Email: hello@gcbdubai.com
